Salary level: 07
Salary: R294,321 + plus 37% in lieu of benefits
Location: Head Office (Pretoria)
The purpose of the position: To provide ICT technical support to the institution and relevant stakeholders, including
troubleshooting and diagnosing computer hardware and software issues, installations, configuration of hardware and
software, setting up computer networks, and solving technical issues as they arise.
Minimum Requirements: Applicants must be in possession of a Senior Certificate/ Matric Certificate /Grade 12 Certificate
or equivalent qualification and a three-year National Diploma or Degree (NQF level 6 or 7) as recognised by SAQA in IT or
relevant qualification. The Applicant must have 1-2 years’ experience or more in an ICT environment.
Technical competencies needed: Network and end-user support, Programming knowledge, PanSALB current IT
Key Performance Areas: The successful applicant will be expected to perform the following tasks amongst others but not
limited to the following tasks and responsibilities:
• Service Desk Support: Receive calls and provide one-on-one end-user problem resolution.
• Coordination of repairs: Coordinates timely repair of computer equipment covered by supplies.
• Desktop and LAN support: Installation, configuring, upgrading, and troubleshooting of the computers and mobile
• System Support: Set up users and support transversal systems and other PanSALB systems and applications.
• ICT equipment: Investigation of the need for ICT equipment, maintain records and inventories of ICT users,
assets, and resources.
• General Office Administration: Maintain the IT Operations technical files and registers for Audits.
Applications must be submitted on a signed and dated PanSALB Application Form, obtainable from the PanSALB Website and
must be accompanied by a comprehensive CV including copies of ID and qualifications (no need to certify copies). Incomplete
applications will not be considered. It will be expected of candidates to be available for interviews on the date and time and at
a place as determined by the PanSALB
PanSALB is an equal opportunity, affirmative action employer. It is our intention to promote representivity (race, gender and
disability) in PanSALB through the filling of posts. Candidates whose transfer/ promotions/ appointment will promote
representivity will receive preference. The appointment of a successful candidate will be subjected to the result/ outcome of
Personnel Security checks, vetting and competency assessment. If you have not been contacted 1 month of the closing date,
kindly deem your application unsuccessfully. Correspondence will only be with short-listed candidates.
Interested individuals are invited to submit their applications at firstname.lastname@example.org quoting the reference number and the
position in the subject line of your email. If you have not been contacted one month after the closing date, kindly consider your
application unsuccessful. Correspondence will only be entered into with short-listed candidates.
For more information visit www.pansalb.org/vacancies
30 November 2023